Refund Policy

At Bid Bridge, we value your trust and aim to deliver a transparent, reliable, and high-quality experience for all users — including consultants, firms, and organizations. This Refund Policy explains when and how refunds may be issued for subscription fees, project posting costs, or other paid services on our platform.

 

By using our platform and completing any payment, you agree to the terms outlined below.

 

1. Subscription Fees

   a. New Subscriptions

All new subscription purchases (for consultants or organizations) are considered final once payment has been processed.

However, we understand that situations may arise where adjustments are necessary. If you believe you were charged in error or experienced a technical issue during payment, you may request a review within 7 business days of the transaction.

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   b. Renewals

Subscription renewals are automatically billed at the start of each renewal period (monthly, quarterly, or annually, depending on your plan).

To avoid renewal charges, subscriptions must be canceled before the renewal date.
Refunds will not be issued for partial billing periods or unused time after a renewal has processed.

 

2. RFP / Project Posting Fees

Fees paid for RFP or project postings are generally non-refundable once the listing is live on the platform.
Refunds may be considered only if:

• The project was submitted but never published due to a Bid Bridge system error.

• A duplicate payment was accidentally processed.

 

Refund requests for posting fees must be submitted within 10 business days of payment, with documentation supporting the claim.

 

3. Beta Group Participants

If you are part of the Bid Bridge Beta Group, all subscription and posting fees will be waived for the first three (3) months.

After the Beta period, standard pricing will apply unless you cancel or change your plan before your first billing date.

 

4. Refund Request Process

To request a refund, please contact our team at billing@bidbridge.com with the following information:

• Full name and organization (if applicable)

• Email address associated with your account

• Transaction date and amount

• Reason for your refund request

 

Our billing team will review each request on a case-by-case basis. Approved refunds will be processed within 10–14 business days to the original payment method.

 

5. Non-Refundable Items

Refunds are not available for:

• Completed subscription periods or partial usage

• Featured or promoted listings already displayed

• Services rendered by third-party partners

• Fees waived or discounted under promotional offers

 

6. Platform Errors

If an error or service interruption prevents you from accessing paid features or listings for an extended period, we will work to resolve the issue promptly. Depending on the circumstances, we may issue a partial refund or service credit toward your next billing cycle.

 

7. Policy Updates

Bid Bridge reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the platform after revisions indicates acceptance of the new terms.

 

8. Contact Us

For questions or refund inquiries, please contact:

📧 BidBridgePA@gmail.com
🌐 www.bidbridge.org
📍 Bid Bridge | Pittsburgh, PA

 

We’re committed to fair, transparent billing — and to making your experience with Bid Bridge a positive one.